Yesterday my wife received visitors at our door indicating they were with Insight and were there to make an unscheduled visit to check our service. As you may have guessed this raised some red flags with my wife who asked for credentials before letting them in our home. Once in the house the visit seemed appropriate but it left us more than a little concerned.
I spoke with Insight this morning to verify that this was an appropriate visit and in fact it was. This is in preparation for an upgrade of their cable services and is a legitimate visit. The representative indicated that you will know this representative by the following characteristics:
- They will have a photo identification
- They will be wearing a red Insight shirt
- They may be driving their own vehicle, not an official insight truck
Ultimately be cautious and if something about the visitors makes you uncomfortable turn them away.
