Touchstone Energy® recently recognized 26 member cooperatives that received the top five American Customer Satisfaction Index (ACSI®) scores for energy utility services among all cooperatives participating in measurement for Touchstone Energy in 2025.
The top five scores during that period ranged from 91 to 95, which compares favorably with electric cooperatives’ annual average score of 76, as reported in the syndicated 2025 ACSI® Energy Utility Study.
Among those recognized is Owen Electric Cooperative, which earned a score of 92 on a 100-point scale through a recent survey of its membership—the cooperative’s highest ACSI® score to date—placing it among the top-performing electric cooperatives nationwide participating in ACSI® measurement for the Touchstone Energy Cooperative program.
By comparison, the most recent average ACSI® scores earned by investor-owned utilities and municipal utilities in the syndicated 2025 Energy Utilities Study were 74 and 75, respectively.
Each year, Owen Electric conducts a member satisfaction survey administered through a third party. Responses are submitted to the ACSI® for scoring using its proprietary methodology. The ACSI® measures customer satisfaction across approximately 400 companies in 10 different economic sectors.
Owen Electric’s 2025 ACSI® score of 92 reflects the trust members place in their cooperative and the commitment employees bring to serving them every day. As the energy industry continues to evolve, Owen Electric remains focused on reliability, innovation and personal service.
“I attribute Owen Electric’s success to the “cooperative difference.” We don’t have shareholders—the people we serve are the people who own the cooperative. That unique relationship drives all of us at the co-op to enhance service, improve reliability and strengthen our communities. Our members’ satisfaction remains one of the key metrics of success,” said President & CEO Michael Cobb.
Disclaimer: Compared to publicly measured energy utilities in the ACSI® survey of customers rating their own energy utility. Results based on data provided by Owen Electric Cooperative, collected between September 8 and 29, 2025. ACSI® did not regulate the survey administration or sample size. ACSI® and its logo are registered trademarks of the American Customer Satisfaction Index LLC. For more about the ACSI®, visit www.theacsi.org
